Musical
Tadpole
Otamatone
Japanese
Electronic
Toy
Instrument
Free Shipping
Estimated delivery between Oct 30 - Nov 05.
Full refund if delivery is 15+ days late.
Return within 14 days of delivery.
Missing Delivery Return Eligibility If you wish to return a product for reasons not related to defect or error (e.g., change of mind or dissatisfaction), the return shipping costs are the customer’s responsibility. Any preferred courier may be used, and once the returned item has been received and inspected, the refund will be processed. However, if the product you received is incorrect, damaged, or defective, the return is completely free of charge and the refund is 100% guaranteed. In this case, please send clear photos and a short video showing the issue to info@benitronica.com. Each customer can also request a return directly from the product detail page. However, we strongly recommend contacting us by email or through customer support immediately after submitting the request, so you can provide the necessary photos and videos of the product to speed up the process. Our customer service team offers a dedicated real-time assistance session for every customer after purchase. This live chat session, available directly on the product detail page, connects you with a BeniTronica™ support agent to provide personalized help and ensure a secure and confident shopping experience. Exceptions / non-returnable items Exchanges Refunds
If your order has not been delivered within 15 days after the estimated delivery date, you are entitled to a full refund. Please contact our customer support through the dedicated live chat page or by email at info@benitronica.com to start the refund process.
The return policy allows 14 days from the delivery date during which the customer can request a product return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags, and in its original packaging.
Certain types of items cannot be returned for hygiene and safety reasons. This includes products that come into direct contact with the skin or animals, such as razors, grooming devices, or other personal care tools, unless they arrive damaged, defective, or incorrect. These restrictions are in place to ensure the highest standards of hygiene and customer safety.
Please contact us if you have any questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@benitronica.com.
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